New inactive and over-quota storage policies
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Dear Google User,
We are writing to let you know that we recently announced new storage policies for Google accounts using Gmail, Google Drive (including Google Docs, Sheets, Slides, Drawings, Forms and Jamboard files) and/or Google Photos that bring us in line with industry practices. Since you have previously used one or more of these products in your Google account storage, we wanted to tell you about the new policies well before they go into effect on 1 June 2021. Below is a summary of the new policies. Please reference our Help Centre article for a complete list of what's changing.
Summary of the new policies (effective 1 June 2021):
If you're inactive for two years (24 months) in Gmail, Drive or Photos, we may delete the content in the product(s) in which you're inactive. Google One members who are within their storage quota and in good-standing will not be impacted by this new inactive policy.
If you exceed your storage limit for two years, we may delete your content across Gmail, Drive and Photos.
What this means for you:
You won't be impacted by these changes unless you've been inactive or over your storage limit for two years. As this policy goes into effect 1 June 2021, the earliest it would be enforced is 1 June 2023.
After 1 June 2021, if you are either inactive or over your storage limit, we will send you email reminders and notifications in advance and prior to deleting any content.
Even if you are either inactive or over your storage limit for one or more of these services and content is deleted, you will still be able to sign in.
Note: The inactivity and over-quota storage policies will apply only to consumer users of Google services. Google Workspace, G Suite for Education and G Suite for Nonprofits policies are not changing at this time, and admins should look to the Admin Help Centre for storage policies related to their subscriptions.
Learn more about how to keep your account active
To learn more about how to remain active with these products, visit this Help Centre page.
The Inactive Account Manager can help you to manage specific content and notify a trusted contact if you stop using your Google account for a certain period of time (between 3–18 months). Note: The new two-year inactive policy will apply regardless of your Inactive Account Manager settings. You can learn more about these changes and ways to manage your or a loved one's account in our Help Centre.
Learn how to manage your storage
Learn more about the over-quota policy and what counts against storage quota.
You can use the free storage manager in the Google One app and on the web to see how you're using your Google account storage, and free up space across Gmail, Google Drive and Google Photos.
Your Google Team



 
 
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  Coronavirus Readiness:

Your online capabilities are more important than ever.

Dear Smartphone,

The spread of coronavirus (COVID-19) is on all our minds and in the news. We'd like to reassure you that Web.com has been monitoring this situation closely to ensure we can meet the ongoing needs of our customers. As a global company with operations in 10 countries, we're prepared to assist you through this time.
  • We have geographically diverse call centers open to serve you
  • You can always reach us through your Account Manager and via chat
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Steps you can take to prevent disruption to your business:
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  2. Update your personal information, as well as all authorized users and contacts on your account.
  3. To ensure your services remain active, renew your services now or set them to auto-renew.

This crisis is demonstrating that online capabilities are more critical than ever—and so is the high level of support you've come to expect from us.

Please reach out to us if you need any further assistance. We're happy to help.

Best Regards,
Sharon Rowlands
Sharon Rowlands
Chief Executive Officer
 
 
 
 
 
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Google
Updating Our Terms of Service
We're improving our Terms of Service and making them easier for you to understand. The changes will take effect on 31 March 2020, and they won't impact the way that you use Google services.
For more details, we've provided a summary of the key changes and Frequently asked questions. At a glance, here's what this update means for you:
Improved readability: While our Terms remain a legal document, we've done our best to make them easier to understand, including by adding links to useful information and providing definitions.
Better communication: We've clearly explained when we'll make changes to our services (like adding or removing a feature) and when we'll restrict or end a user's access. And we'll do more to notify you when a change negatively impacts your experience on our services.
Adding Google Chrome, Google Chrome OS and Google Drive to the Terms: Our improved Terms now cover Google Chrome, Google Chrome OS and Google Drive, which also have service-specific terms and policies to help you understand what's unique to those services.
No changes to our privacy policy: We're not making any changes to the Google privacy policy and we haven't made any changes to the way that we treat your information. As a reminder, you can always visit your Google Account to review your privacy settings and manage how your data is used.
If you're the guardian of a child under the age required to manage their own Google Account and you use Family Link to manage their use of Google services, please take some time to discuss these changes with them.
And of course, if you don't agree to our new Terms and what we can expect from each other as you use our services, you can find more information about your options in our Frequently asked questions.
Thank you for using Google's services.
Your Google team